14-Day Return Window
Requests for non-defective returns must be submitted within 14 calendar days of receiving your order.
SHIPPING & DELIVERY
Your Healthy Splash order, delivered with care.
Whether you are ordering personal-care essentials, touchless dispensers or commercial hygiene supplies, we aim to make delivery clear, reliable and easy to follow.
Find information about processing times, delivery areas, tracking and larger business orders below.
DELIVERY ACROSS SOUTH AFRICA
From our door to yours.
Healthy Splash delivers to residential and business addresses throughout South Africa. Delivery charges are based on the packed size and weight of your order and its destination.
Delivery across South Africa
We deliver throughout South Africa, subject to courier accessibility and service availability at the delivery address provided.
Fixed delivery rate
Packages weighing up to and including 1 kg are charged at a fixed delivery rate of R120 per package.
Calculated delivery rate
For packages weighing more than 1 kg, the delivery charge varies according to the packed weight, dimensions and delivery destination. The applicable rate will be shown during checkout.
Large commercial orders, multiple-package shipments and deliveries to remote or outlying areas may require a customised delivery quotation. We will contact you before dispatch if any additional arrangements are required.
HOW DELIVERY WORKS
From your order to your door.
Every Healthy Splash order is carefully checked, securely packed and prepared for delivery. We’ll keep you informed as your order moves from confirmation through to dispatch.
Order Confirmed
Once your order and payment have been successfully received, you’ll receive an order confirmation by email.
Carefully Packed
Your products are checked and securely packed using suitable protective packaging to help prevent damage during transport.
Dispatched & Tracked
Once your parcel has been collected for delivery, tracking information will be sent to you where available. Delivery times depend on your location, parcel size and order contents.
Larger commercial orders, bulk sanitiser and multiple-location deliveries may require additional preparation time. We’ll confirm the delivery arrangements directly with you.
PACKED WITH CARE
Prepared properly. Protected for the journey.
From Signature Mists and dispenser refills to stands and bulk sanitiser, every Healthy Splash order is checked and packed according to its contents. Suitable protective packaging is used to help keep your products secure while in transit.
Larger commercial or multi-product orders may be divided into more than one parcel. Where special delivery arrangements are required, our team will contact you before dispatch.
DELIVERY SUPPORT
Still have a question about your delivery?
Find answers to common delivery questions below, or contact our team if you need help with a specific order, delivery location or larger commercial shipment.
Yes. Healthy Splash delivers to addresses across South Africa. Delivery costs and timeframes may vary according to the destination and parcel size.
Delivery time depends on your location, the contents of your order and the parcel size. Tracking or delivery information will be provided after dispatch where available.
Where tracking is available, the relevant information will be sent to you once your order has been collected for delivery.
Contact Healthy Splash as soon as possible. Once an order has been dispatched, changes may not be possible and additional delivery charges may apply.
Contact our team as soon as possible and include clear photographs of the parcel, packaging and affected products. Keep the original packaging until the matter has been resolved.
Bulk products, dispenser stands and multi-location orders may require separate delivery arrangements. Our team will confirm the applicable costs and delivery details before dispatch.