1. Check the dispenser
Look for the Healthy Splash or Germstar name, the dispenser shape and any model information printed inside or underneath the unit.
PRODUCT COMPATIBILITY
The right product for the right system.
Healthy Splash products are designed for specific dispensers, refill connections and placement options. Use this guide to confirm which products work together before placing your order.
From short-pipe and long-pipe refills to dispenser stands and soap systems, the correct match helps protect product performance and prevents avoidable ordering mistakes.
Not sure which product you currently use? Send Healthy Splash a clear photograph of your dispenser, refill connection or stand before ordering.
FIND YOUR SYSTEM
Start with the dispenser you already have.
Before ordering a refill, stand or replacement dispenser, confirm the dispenser model, refill connection and intended liquid. Products that look similar are not always compatible.
2. Check the refill connection
Open the dispenser and compare the existing refill pipe and connection with the product images. Confirm whether it uses a short-pipe or long-pipe system.
3. Confirm the intended liquid
Determine whether the dispenser is designed for hand sanitiser or liquid soap. These products should not be interchanged unless the dispenser is specifically approved for both.
System identification
Current Healthy Splash sanitiser system
Identifying information
Current Healthy Splash touchless dispenser with a short refill connection
Correct product type
Healthy Splash short-pipe sanitiser refill
Older Germstar sanitiser system
Identifying information
Older Germstar dispenser using the extended pipe format
Correct product type
Compatible long-pipe sanitiser refill
Healthy Splash soap system
Identifying information
Dispenser specifically supplied and labelled for liquid soap
Correct product type
Approved soap refill for that model
Unknown or unverified system
Identifying information
No model details or unclear internal connection
Correct product type
Contact Healthy Splash before ordering
Compatibility warning: Do not identify a dispenser using colour or overall shape alone. Confirm the model, internal refill connection and intended liquid before purchasing a refill or accessory.
REFILL CONNECTIONS
Short pipe and long pipe are not interchangeable.
The refill pipe must match the dispenser system. Choosing the wrong connection can prevent the refill from fitting or dispensing correctly.
Short-Pipe Refill
Designed for
Current Healthy Splash touchless sanitiser dispensers.
How to identify it
A shorter pipe extends from the refill bag connection.
Correct choice when
- You use a current Healthy Splash dispenser
- The existing refill has a short pipe
- The product page specifically lists short-pipe compatibility
For current Healthy Splash systems
Shop Short-Pipe RefillsLong-Pipe Refill
Designed for
Compatible older Germstar dispenser systems.
How to identify it
A visibly longer section of tubing extends from the refill bag.
Correct choice when
- You use an older Germstar dispenser
- The existing refill uses the longer pipe format
- The dispenser has been confirmed as compatible
For compatible older Germstar systems
Shop Long-Pipe RefillsQuick compatibility guide
| Dispenser system | Correct refill |
|---|---|
| Current Healthy Splash touchless dispenser | Short-pipe refill |
| Compatible older Germstar dispenser | Long-pipe refill |
| Unknown dispenser or unclear connection | Contact Healthy Splash before ordering |
Need help identifying the connection?
Send Healthy Splash a clear photograph of the existing refill bag, full pipe length and connection point.
Confirm My Refill CompatibilityDISPENSERS & STANDS
A stand only works when the dispenser fits it.
Healthy Splash offers wall-mounted, tabletop and floor-standing options, but not every dispenser fits every stand. Confirm the dispenser model, mounting points and bundle contents before ordering.
Wall-Mounted Systems
Designed for permanent placement at entrances, corridors, washrooms and other fixed hygiene points.
Confirm before ordering:
- The dispenser is suitable for wall mounting
- The mounting surface is appropriate
- The required fixing hardware is included or available
- The installation height and position are suitable
Tabletop Systems
Designed for reception desks, counters, service areas and other raised surfaces.
Confirm before ordering:
- The tabletop stand is made for the selected dispenser
- The mounting plate and fixing points align
- The dispenser is included or sold separately
- The tray and base are complete
Floor-Standing Systems
Designed for entrances, open areas and locations where wall mounting or counter space is unavailable.
Confirm before ordering:
- The mounting bracket fits the selected dispenser
- The pole, mounting plate and square base are included
- The dispenser is included or sold separately
- The complete stand is suitable for the intended environment
Before adding a dispenser or stand to your cart, check:
- Exact dispenser model
- Mounting-hole or bracket alignment
- Stand type — tabletop or floor-standing
- Whether the dispenser is included
- Included mounting hardware and tray
- Product colour and finish
- The compatibility information on both product pages
Check what the product includes
Complete bundle
Includes the dispenser and compatible stand components listed on the product page.
Stand only
Does not include a dispenser unless the product title and description specifically say that it does.
Dispenser only
Does not include a tabletop or floor stand unless clearly stated.
Already own a dispenser?
Send us photographs of the front, side, back and mounting points. Include any model label so we can help check stand compatibility.